Client Service Manager (Government)

TL;DR

Client Service Manager (Government): Driving adoption and successful outcomes for an AI-powered patient engagement platform at a Veterans Administration hospital with an accent on client relationships, clinical outcome planning, training, and system utilization. Focus on coordinating hospital stakeholders, resolving operational issues, managing feature implementation, and improving patient-centered care.

Location: Full-time onsite at the Coatesville, PA Veterans Administration Medical Facility; occasional travel to Bethesda, MD is required, with possible evening and weekend availability.

Salary: $65,000–$75,000 base salary plus annual incentive bonus.

Company

hirify.global, part of GW RhythmX and SymphonyAI Group, develops AI-powered healthcare and patient engagement solutions for health systems.

What you will do

• Build and maintain relationships with nursing staff, hospital administrators, patients, and other client stakeholders.
• Develop and execute account plans focused on clinical outcomes, ROI, patient-centered care, and platform utilization.
• Deliver training, facilitate research participation, and promote use of interactive patient care tools.
• Monitor daily system utilization, identify underused areas, and coordinate improvement initiatives.
• Manage hospital development, content, configuration, and operational issue requests as the project manager.
• Triage hardware and software issues and coordinate their resolution with internal teams.

Requirements

• Bachelor’s degree or equivalent 4–6 years of military work experience.
• Previous experience in a hospital or healthcare environment is required.
• Demonstrated service excellence and strong relationship-building, communication, and influencing skills.
• Ability to work effectively under pressure in a fast-paced, uncertain environment and as part of a remote internal team while based onsite.
• Willingness to complete a federal government background check, regular drug testing, immunizations, and client-specific screenings.
• Ability to comply with information security policies and protect ePHI and PHI under applicable regulations.

Nice to have

• Clinical experience.
• Previous project management and training experience.
• Military or veteran experience.

Culture & Benefits

• Full-time employment with health benefits, paid leave, and paid time away from work.
• 401(k), incentive plans, fitness reimbursement, cell phone subsidy, and pet insurance.
• Internal education programs, health advocacy, and employee assistance programs.
• Work in a patient-centered healthcare environment focused on improving hospital outcomes.