Customer Service Specialist (Medtech)

TL;DR

Customer Service Specialist (Medtech): Serving as a primary liaison between patients, providers, and attorneys to manage diagnostic appointment workflows with an accent on accuracy, empathy, and high-volume communication. Focus on coordinating imaging records, scheduling, and resolving complex case-related issues within a fast-paced healthcare environment.

Location: Must be based in the US, with a preference for the Pacific Time Zone (8:00 AM to 5:00 PM PST)

Salary: $55,000 - $60,000

Company

A digital health scale-up focused on making diagnostics accessible, fast, and transparent through B2C and B2B technology platforms.

What you will do

• Act as a trusted liaison for patients, providers, and attorneys regarding appointment status and documentation.
• Manage high-volume scheduling across multiple locations, including same-day bookings and reschedules.
• Coordinate the delivery of scan reports, imaging records, and lien forms with high accuracy.
• Handle multi-channel communication via phone, email, and text, triaging requests by urgency.
• Maintain precise documentation in internal systems to ensure case visibility for the team.
• Collaborate with internal departments like sales and scheduling to resolve issues and improve workflows.

Requirements

• Bilingual proficiency in English and Spanish is required.
• Must be available to work 8:00 AM to 5:00 PM PST.
• Experience in a fast-paced customer service, healthcare, or legal environment.
• Strong organizational skills with the ability to manage multiple priorities and systems.
• Excellent communication skills across phone, email, and chat platforms.
• Healthcare or Healthcare Tech experience is strongly preferred.

Culture & Benefits

• Comprehensive benefits including 401k, healthcare, vision, and dental insurance.
• 18 days of PTO plus public holidays and 10 paid sick days.
• Personal development budgets to support professional growth.
• Provision of all necessary equipment for remote work.
• Inclusive team culture with policies designed to support diversity and respect.

Hiring process

• Introductory 30-minute telephone call with a Talent Partner.
• Video interviews with the Operations Manager and Director of Operations.
• Small assessment stage (take-home or video-based).
• Final interview with the Chief of Staff or COO regarding values fit.