Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Providing high-level support and service to brokers and policyholders for an active insurance platform with an accent on product education and administrative insurance functions. Focus on resolving complex customer issues end-to-end and improving training materials to mitigate customer pain points.

Location: Provo, UT (in-office) or Remote (must be based in the United States)

Salary: $57,000–$65,000 annually

Company

hirify.global is an Active Insurance provider that combines comprehensive coverage and innovative cybersecurity tools to help businesses mitigate digital risks.

What you will do

• Assist prospective and current customers via live chat, email, and phone.
• Educate users on the online quoting and cybersecurity platforms.
• Perform administrative insurance functions to maintain operational efficiency.
• Collaborate with Team Leads and Operations to identify knowledge gaps and update documentation.
• Support training and onboarding for new and existing customer success team members.
• Implement organizational and product changes based on customer pain points.

Requirements

• 3+ years of experience in customer-facing support, service, or customer success, preferably in a high-volume B2B environment.
• Proven experience coaching or mentoring peers and new hires.
• Ability to own and resolve complex customer issues independently using sound judgment.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Must be based in the United States.

Nice to have

• Experience creating training materials such as playbooks, wikis, or guides.
• Prior experience in the insurance industry.

Culture & Benefits

• 100% medical, dental, and vision coverage.
• Flexible PTO policy.
• Annual home office stipend and WeWork access.
• Mental and physical health wellness programs (One Medical, Headspace, Wellhub).
• Opportunity for professional advancement within a high-growth environment.