Client Success Associate, Navigation (Healthcare)

Location: Denver, Colorado, or New York, New York

Salary: $64,000–$80,000 per year

Company

hirify.global develops a modern healthcare platform that connects patients with appropriate care, medications, health guides, clinicians, and pharmacists.

What you will do

• Serve as the primary point of contact for clients on day-to-day operational matters.
• Build and maintain professional client relationships through meetings, written communication, and phone interactions.
• Track routine and complex operational requests through resolution.
• Submit data analytics tickets and analyze prebuilt reporting dashboards to resolve issues.
• Coordinate with service delivery partners, eligibility coordinators, benefits specialists, and client resources.
• Provide timely updates and ensure client performance guarantees and deadlines are met.

Requirements

• Bachelor’s degree.
• At least 3 years of professional experience.
• Excellent written and verbal communication, organization, and time management skills.
• Working knowledge of Excel and other Microsoft Office applications.
• Ability to analyze information, interpret complex situations, and develop effective solutions.
• Ability to work independently in a fast-paced environment with strong attention to detail and follow-through.

Nice to have

• Experience in healthcare.

Culture & Benefits

• Work with a healthcare-focused company developing tools to improve patient outcomes and reduce healthcare costs.
• Values include putting people first, debating and committing, cultivating grit, and seeking to delight.
• Inclusive workplace that values diverse perspectives, backgrounds, and education.