Client Success Associate (PBM)

TL;DR

Client Success Associate (PBM): Providing operational support for client relationships and managing day-to-day account service matters with an accent on PBM and healthcare benefits administration. Focus on driving issue resolution, managing case tracking, and ensuring client performance guarantees are met through effective cross-functional collaboration.

Location: Must be based in the United States

Compensation: $55,000–$75,000

Company

hirify.global is a healthcare technology company that harmonizes the patient care journey by integrating clinicians and pharmacists into a mobile-first platform.

What you will do

• Manage the resolution of routine to complex client requests by engaging internal departments and tools.
• Track and complete assigned tasks using the Client Success Platform.
• Submit data analytics tickets and interpret reporting dashboards to provide updates to the client success team.
• Think critically to develop practical and creative solutions for client and member issues.
• Provide administrative support including material preparation and documentation maintenance.
• Ensure all client performance guarantees are met within established deadlines.

Requirements

• Must be based in the United States
• Minimum of two years of experience in client success, healthcare, or PBM administration.
• Excellent verbal and written communication skills with strong listening and comprehension abilities.
• Proficiency in Excel and Microsoft Office or Google Workspace applications.
• Ability to work independently in a fast-paced environment.
• Bachelor's degree preferred.

Culture & Benefits

• Inclusive culture that celebrates diverse backgrounds and perspectives.
• Mission-driven environment focused on improving healthcare outcomes and reducing costs.
• Opportunity to work with a high-growth company backed by major investors.
• Commitment to professional merit and performance-based growth.