Customer Support Specialist (Healthcare)

Location: Tucson, Arizona, United States. Field onboarding work includes in-person orientations in patients' homes and frequent travel within the designated area.

Company

hirify.global is a healthcare company focused on home care services, supporting patients who choose caregivers to assist them in their homes.

What you will do

• Connect with prospective patients and families interested in home care support.
• Educate patients and caregivers about supported programs and assist with applications, eligibility, and enrollment.
• Guide patients and caregivers through onboarding, including virtual or in-person orientations.
• For field onboarding opportunities, conduct orientations in patients' homes and travel frequently within the designated area.
• Support patients and caregivers throughout their home care journey and resolve issues with empathy and patience.

Requirements

• Strong customer service skills, including empathy, active listening, patience, and de-escalation of difficult situations.
• Excellent verbal and written communication skills.
• Ability to manage high-volume inbound and outbound queues and multiple priorities.
• Strong problem-solving and time-management skills, including the ability to remain calm under pressure.
• Computer proficiency, strong typing skills, and the ability to multitask while taking notes and resolving customer issues.
• For field onboarding opportunities: ability to conduct in-person orientations in patients' homes and travel frequently within the designated area.

Culture & Benefits

• Opportunity to support individuals and families who need home care services.
• Professional development and career advancement opportunities.
• Medical benefits and retirement plans.
• Wellness programs, company events, and ongoing learning opportunities.
• Values centered on service, ownership, integrity, positivity, empathy, and availability.

Hiring process

• This is a pipeline talent pool requisition for upcoming opportunities.
• hirify.global will contact candidates when relevant positions become available.