Customer Support Specialist (Healthcare)

TL;DR

Customer Support Specialist (Healthcare): Providing comprehensive support to patients and caregivers throughout the home care enrollment and onboarding journey with an accent on empathy, clear communication, and efficient problem resolution. Focus on managing high-volume inquiries, guiding individuals through eligibility processes, and ensuring high-quality care delivery in a fast-paced environment.

Location: Must be based in Tucson, Arizona

Salary: $20.00–$23.00 per hour

Company

hirify.global is a healthcare organization dedicated to revolutionizing the home care industry by empowering patients to choose their own caregivers.

What you will do

• Engage with potential patients and caregivers to explain home care support programs.
• Assist patients through the application, enrollment, and eligibility processes.
• Conduct virtual or in-person orientations to onboard new patients and caregivers.
• Provide ongoing guidance and support throughout the home care journey.
• Manage high-volume inbound and outbound communication queues.
• Resolve issues and de-escalate frustrated callers with empathy and patience.

Requirements

• Must be located in or able to work in Tucson, Arizona
• Excellent verbal and written communication skills
• Strong customer service orientation with high emotional intelligence
• Proven ability to multitask and manage multiple priorities
• Proficiency in computer systems and efficient note-taking skills
• Ability to remain calm and solve problems under pressure

Culture & Benefits

• Comprehensive medical benefits package
• Retirement plans and wellness programs
• Opportunities for professional development and career advancement
• Supportive team environment focused on empathy and service
• Ongoing learning and training opportunities