Senior Product Operations Manager

TL;DR

Senior Product Operations Manager (Product Ops): Managing services, systems, and processes to enable effective collaboration with third-party suppliers with an accent on supplier lifecycle management and operational efficiency. Focus on optimizing onboarding and offboarding processes, generating operational insights from data, and scaling third-party operational services.

Location: Hybrid (Must be based in or be able to work from a hirify.global UK office)

Salary: £75,000 - £85,000

Company

The hirify.global is a world-renowned public service broadcaster dedicated to informing, educating, and entertaining.

What you will do

• Manage the end-to-end operational supplier lifecycle, including onboarding, offboarding, and administration.
• Maintain accurate supplier records, operational tooling, and third-party data.
• Generate operational reporting and insights regarding supplier activity, performance, and investment.
• Coordinate supplier operational reviews, renewals, and key lifecycle activities.
• Drive continuous improvement by optimizing operational processes and automation.
• Partner with Product, Engineering, and external suppliers to ensure a reliable operational service.

Requirements

• Experience managing supplier operations within a technology or digital environment.
• Proficiency in operating supplier lifecycle processes and maintaining operational controls.
• Strong analytical skills to generate insight from operational data to improve services.
• Experience working with operational systems, workflows, or service management tooling.
• Excellent stakeholder management and communication skills.
• Must be based in the UK to work from a hirify.global office (Hybrid).

Nice to have

• Experience in fast-paced, technology-driven agile environments.
• Knowledge of supplier or third-party management practices.
• Experience using Jira, Smartsheet, or similar operational platforms.
• Experience developing operational reporting and dashboards.
• Experience working in a large, complex organization.

Culture & Benefits

• Competitive salary package with a flexible 35-hour working week.
• 25 days annual leave with the option to buy an extra 5 days.
• Defined pension scheme and discounted dental, health care, and gym memberships.
• Strong commitment to inclusion, diversity, and professional development.
• Flexible working options available for discussion at the offer stage.