Product Performance Manager

TL;DR

Product Performance Manager (Product Management): Ensuring launched products deliver real value by defining positioning and improving performance over time with an accent on bridging the gap between delivery and customer outcomes. Focus on using performance data to drive product improvements and fostering a customer-led product culture.

Location: Hybrid: 3 days a week at contractual location (Birmingham, London, Manchester, or Bristol), 2 flexible days.

Company

hirify.global is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands, including BT, EE, Openreach and Plusnet.

What you will do

• Define and communicate customer problems, product value, and positioning for major product changes.
• Provide product input into launch readiness, ensuring clarity on audience, messaging, risks, and success measures.
• Ensure the product story is consistently understood across Marketing, Sales, Service, and Operations.
• Integrate customer, market, and performance data into product and launch decisions.
• Translate technical, service, and network performance into customer and commercial insights.
• Monitor in-life product performance, identifying issues and driving improvements with relevant teams.

Requirements

• Experience in product success, product marketing, product management, or related roles.
• Experience supporting product launches or cross-functional product initiatives.
• Experience using customer insight, behavioural data, or market evidence to support commercial decisions.
• Proven ability to translate complex technical details into clear business narratives.
• Must be based in or able to work from the UK (specifically Birmingham, Bristol, or London).

Nice to have

• Experience in customer-led, digital, or subscription-based environments.
• Experience working across Marketing, Commercial, and Product teams.
• Familiarity with Agile or scaled delivery environments.
• Experience influencing stakeholders without direct ownership.

Culture & Benefits

• 10% on target annual bonus.
• Comprehensive leave policies, including equalised maternity, paternity, and adoption leave.
• Market-leading pension scheme with 10% employer contribution.
• Healthcare perks, including 24/7 access to an online private GP for employees and immediate family.
• Discounted EE and BT products, including mobile and broadband.
• Flexible "3 together, 2 wherever" working model.