Managed Services Representative I (Cybersecurity)

TL;DR

Managed Services Representative I (Cybersecurity): Managing customer relationships and delivering Premium Services engagements with an accent on security training and assessment programs. Focus on developing implementation strategies, launching assessment campaigns, and maintaining client satisfaction.

Location: California, USA

Salary: $56,100 – $113,630 USD

Company

hirify.global is a global leader in human- and agent-centric cybersecurity, protecting data and AI agents across email, cloud, and collaboration tools.

What you will do

• Plan annual Security Training and Assessment programs for customers.
• Develop and execute implementation and communication strategies.
• Create and launch training assignments, assessment campaigns, and status reports.
• Resolve low-level technical issues related to ZenGuide Security software.
• Manage a portfolio of Premium Services customer accounts using the CRM system.
• Serve as the primary customer liaison to ensure overall client satisfaction.

Requirements

• Bachelor's degree or an equivalent combination of education and work experience.
• Excellent written and verbal communication skills with a solid understanding of SaaS.
• Strong interpersonal and customer management skills.
• Must be based in the United States.
• Ability to learn quickly, solve problems, and work independently.

Nice to have

• Experience with HTML, Salesforce, Splunk, Microsoft Excel, and Smartsheet.

Culture & Benefits

• Comprehensive compensation and benefits package.
• Flexible work environment.
• Three-week "Work from Anywhere" option.
• Annual wellness and community outreach days.
• Global collaboration and networking opportunities.