Engagement Manager II (GovTech)

TL;DR

Engagement Manager II (SaaS/GovTech): Managing the customer journey and professional services delivery for government clients with an accent on project governance, stakeholder management, and multi-departmental coordination. Focus on leading complex implementation teams, mitigating delivery risks, and ensuring successful outcomes for large-scale transformation projects.

Location: Remote (Must be based in the US or Canada). Travel: 40-50% within the US and Canada required.

Salary: $100,000 – $140,000

Company

Empowering governments to deliver exceptional citizen experiences through specialized software solutions.

What you will do

• Manage the full project lifecycle, including governance plans, schedules, budgets, and success criteria.
• Lead Professional Services teams consisting of Implementation Consultants and Solution Architects.
• Collaborate with System Integrators (SI) and customers to define and exceed outcome expectations.
• Implement quality control processes to identify and mitigate delivery risks and client concerns.
• Provide progress reports and performance updates to senior management.
• Manage executive stakeholder relationships and handle escalations for clients and partners.

Requirements

• 4+ years of experience leading enterprise IT engagements in SaaS Professional Services.
• 4+ years of consulting experience with a track record of building relationships with CxO-level leaders.
• Strong expertise in project management and agile methodologies.
• Ability to travel within the US and Canada approximately 40-50%.
• Proven ability to manage difficult customers and navigate organizational change.

Nice to have

• Familiarity with Salesforce-based platforms or GovTech ecosystems.
• Experience with government workflows such as permitting, licensing, or service delivery.
• Proficiency in using AI tools for documentation and workflow efficiency.

Culture & Benefits

• Competitive compensation packages and health benefits for you and your family.
• Remote-first company culture with occasional in-person company-wide meetings (1-2 times per year).
• Inclusive environment emphasizing ownership, growth mindset, and courageous communication.
• Focus on diversity of thought and experience to create impactful solutions.