Manager, Enterprise Customer Success (Cybersecurity)

TL;DR

Manager, Enterprise Customer Success (Cybersecurity): Leading and scaling an Enterprise CSM team to drive retention and growth with an accent on expansion motions and executive alignment. Focus on reducing churn, optimizing operational processes, and guiding the team through complex technical customer environments.

Location: Remote

Salary: $110,000–$130,000

Company

hirify.global is a pioneer of digital workforce security, providing attack simulation and training to secure both AI agents and humans.

What you will do

• Manage daily, weekly, and quarterly production targets to consistently exceed retention and growth metrics.
• Strategically guide and track expansion initiatives, coaching CSMs on identifying and securing upsell opportunities.
• Ensure the seamless execution of high-impact Executive Business Reviews (EBRs) that demonstrate ROI to executive stakeholders.
• Act as the senior management escalation point for critical account issues and complex technical problems.
• Review team performance metrics and optimize operational processes to eliminate roadblocks.
• Lead team development, manage performance, and deliver recommendations on hiring and promotions.

Requirements

• 2 to 5 years of experience in an Enterprise leadership, team lead, or management role within a B2B environment.
• Proven professional background operating within a B2B SaaS subscription model is strictly required.
• Highly technical SaaS background with the ability to rapidly learn multi-product ecosystems.
• Proven experience driving Gross/Net Dollar Retention, Logo Retention, and Expansion/Upsell goals.
• Exceptional verbal and written communication skills and high energy.

Nice to have

• Direct experience or deep familiarity with the Cybersecurity field or security culture development.
• Experience with Salesforce (or similar enterprise CRMs) and Google Workspace.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets and employee referral bonuses.
• Tuition and certification reimbursement, including completion bonuses.
• Adoption assistance.
• Modern, high-tech, and fun work environment.