Guest Services Agent (Hospitality)

Location: Onsite in Edmonton, AB, Canada (Camp facility rotation: 20 days on / 10 days off)

Company

hirify.global is a long-standing Canadian company specializing in infrastructure and built asset support services.

What you will do

• Welcome clients and provide introductory site information.
• Manage check-in and check-out processes, including room allocation and key issuance.
• Handle site-related inquiries via email and phone as the first point of contact.
• Maintain accurate databases for bookings, payments, and other site data.
• Assist the Lodge Manager with safety documents, timesheets, and maintenance paperwork.
• Prepare reports using MS Excel and documentation in MS Word.

Requirements

• Post-secondary education in Hospitality or Business Administration.
• Minimum 1 year of hotel guest service or administrative experience.
• Minimum 6 months of experience in a remote lodge setting.
• Minimum 1 year of accounting experience (LEMS, payroll data entry, etc.).
• Intermediate proficiency with MS Office and Property Management software.
• Must obtain 80% or higher on the mandatory WHMIS test.
• Must pass drug, alcohol, and fit-to-work testing.

Culture & Benefits

• Excellent work-life balance with rotational shifts (20/10 or 14/7 days).
• Extended health and dental benefits with 80% coverage.
• Transportation provided to the site from a pickup point in Edmonton.
• Stability and growth opportunities within an industry-leading company.