Contact Center Representative (Credit Cards CARE, Remote) - 12 Month Contract

Location: Regina, Saskatchewan, Canada. Remote work is available through the Agent@Home program, with occasional onsite attendance required and the ability to reach the primary work location within two hours for business purposes.

Company

hirify.global is a relationship-oriented bank providing personal and business banking products and services.

What you will do

• Answer incoming calls from credit card clients and calls transferred from other departments.
• Support credit card operations, account inquiries, applications, and cancellation requests.
• Identify client needs, verify information, and recommend suitable banking products and solutions.
• Provide trusted advice and connect clients with the appropriate hirify.global contacts and internal departments.
• Resolve client requests efficiently using hirify.global systems, products, and procedures.

Requirements

• Legal eligibility to work in Canada and, where applicable, a valid work or study permit.
• Strong written, verbal, and interpersonal communication skills.
• Client service, problem-solving, and collaboration skills.
• Ability to work independently in a secure home workspace with a door that closes off noise and distractions.
• Wired internet connection with at least 15 Mbps download and 10 Mbps upload speeds; satellite internet is not permitted.
• Availability for a full-time, shift-oriented schedule between 7:00 AM and midnight Monday to Friday and 7:00 AM to 10:00 PM on weekends.

Culture & Benefits

• Competitive compensation and banking benefits, subject to program terms and conditions.
• Wellbeing support and employee and family assistance programs.
• Employee recognition through the MomentMakers social points-based program.
• Inclusive and accessible workplace with accommodation support during recruitment.
• Temporary fixed-term employment with 37.5 weekly hours and a 12-month contract.

Hiring process

• Applicants may complete an attribute-based assessment and other skills tests, including simulations or French proficiency testing where applicable.
• Artificial intelligence tools may be used during the recruitment process.