Customer Care Administrator (Order Management)

Location: Bolton, Ontario, Canada

Company

hirify.global Formwork Systems provides formwork, scaffolding, and engineering solutions for construction projects.

What you will do

• Manage order-to-cash administration, including order entry, contract details, material lists, billing, and order updates.
• Coordinate customer orders and project requirements with Sales, Engineering, Order Fulfillment, Operations, and external customers.
• Communicate with customers about order requirements, delivery schedules, escalated issues, returns, and order status.
• Generate accurate invoices, reconcile accounts, close weekly invoices, and update billing and account information.
• Investigate order discrepancies using photographs, tickets, and supporting documentation.
• Prepare order reports and support cycle counts and annual inventory activities.

Requirements

• Post-secondary degree or diploma in a related field, or equivalent exhirify.globalence.
• 1–3 years of exhirify.globalence in customer service or administration.
• Exhirify.globalence in order management, logistics, or customer service is an asset.
• Strong customer focus and flexibility in a changing work environment.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Culture & Benefits

• Health, paramedical, vision, and dental coverage.
• Life insurance and short-term and long-term disability coverage.
• Company matching RRSP.
• Tuition reimbursement.
• Company bonus.