Customer Care Representative (12 month Contract) (Medtech)

Location: Mississauga, Ontario, Canada; hybrid schedule with a minimum of 3 days onsite per week. Shifts rotate between 8 AM and 6 PM EST.

Salary: $48,000–$60,000 annually, plus potential discretionary bonuses.

Company

hirify.global develops vital organ therapy solutions and digital services, with a focus on improving kidney care, dialysis experiences, and patient outcomes.

What you will do

• Act as the first point of contact for customer inquiries, order entry, product complaints, service complaints, adverse events, and general requests.
• Document inquiries according to company procedures and route medical, technical, and other specialized concerns to the appropriate teams.
• Investigate and resolve issues involving shipments, returns, credits, orders, GFax, and EDI transactions.
• Set up new patients, maintain records, prepare customer and patient metric reports, and manage inbound and international travel requirements.
• Support cycler deployment, sample export, and input order processes.
• Collect initial product complaint and adverse-event information, coordinate sample retrieval, and communicate known-issue resolutions.

Requirements

• At least 2 years of customer service experience.
• High school diploma or bachelor’s degree in a related field.
• Fully bilingual in French and English.
• Exceptional verbal and written communication, analytical, problem-solving, and multitasking skills.
• Ability to work in a fast-paced environment and interact effectively with patients, registered nurses, and other medical professionals.
• Ability to work a rotating schedule between 8 AM and 6 PM EST and attend the workplace at least 3 days per week.

Nice to have

• Bachelor’s degree in life science, health science, or a related discipline.
• Prior experience in the healthcare industry.
• Experience providing guidance or training to new hires.

Culture & Benefits

• 12-month contract position with a flexible workplace policy.
• In-person collaboration supported through the minimum onsite schedule.
• Work focused on extending lives and improving patient and care-team experiences.
• Reasonable accommodations are available during the application and interview process.