Client Service Representative - Val-d'Or

Location: Val-d'Or, Quebec, Canada; onsite full-time. Flexibility to work at multiple banking centres within a reasonable travel distance and during banking centre hours, including evenings and weekends, is required.

Company

hirify.global is a relationship-oriented bank providing personal and business banking services.

What you will do

• Help clients manage their accounts and financial products.
• Answer questions and assist with day-to-day banking transactions.
• Resolve client issues by listening, asking questions, and taking accountability.
• Connect clients with the appropriate hirify.global team members to support their financial goals.
• Introduce clients to mobile banking applications and help them use digital banking tools.

Requirements

• Client-first approach with strong interpersonal communication and empathy.
• Ability to solve problems and take ownership of client issues.
• Knowledge of or ability to learn financial services products and banking technology.
• Goal-oriented, curious, and committed to continuous learning.
• Legally eligible to work at the specified Canadian location; a valid work or study permit may be required.
• Availability for full-time onsite work, including possible evenings, weekends, and travel to nearby banking centres.

Culture & Benefits

• Inclusive environment focused on trust, teamwork, accountability, and respect for diverse perspectives.
• Competitive salary, incentive pay, banking benefits, and a benefits program, subject to plan terms.
• Defined benefit pension plan and employee share purchase plan, subject to program terms.
• Vacation offering, wellbeing support, and a points-based employee recognition program.
• Paid Purpose Day for personal growth and development.

Hiring process

• May include an attribute-based assessment and skills tests, including simulations or French proficiency testing.
• Artificial intelligence tools may be used during recruitment.