Client Success Manager (Cybersecurity)

TL;DR

Client Success Manager (Cybersecurity): Supporting managed security services clients by explaining technical outcomes, onboarding new accounts, and improving client satisfaction with an accent on security operations, service delivery, and executive communication. Focus on translating cyber threat activity into business risk, developing satisfaction KPIs, and coordinating corrective actions across managed security teams.

Location: Remote within the United States only; the listed office location is Overland Park, Kansas.

Company

hirify.global provides cybersecurity services and managed security solutions that help organizations protect their businesses.

What you will do

• Brief new clients on operational execution, service scope, and expected outcomes.
• Explain technical and tactical security operations topics to technical and non-technical audiences.
• Provide technical and product support for managed security services.
• Track client satisfaction KPIs and develop repeatable measurement processes.
• Coordinate with managed security technical teams and VCISOs on tactical and systemic improvements.
• Build trusted client relationships and support product knowledge to encourage renewals.

Requirements

• Four-year degree in cybersecurity, computer science, information systems, or a related field.
• Knowledge of SIEM tools such as Splunk, LogRhythm, and QRadar, as well as the MITRE ATT&CK Framework.
• Security+ certification or an equivalent cybersecurity certification.
• Experience with cyber threat actor tactics, techniques, and procedures, security tools, network technologies, and operational processes.
• Experience using CRM platforms such as Salesforce and ServiceNow, including work with C-suite executives, VPs, or directors.
• Strong presentation, communication, organizational, problem-solving, and client relationship-building skills; ability to translate technical concepts into business risk and desired outcomes.

Nice to have

• Experience creating AI agents.
• Experience using Copilot across Microsoft Office products.

Culture & Benefits

• Remote work technology and resources where applicable.
• Work-life balance.
• Professional training resources.
• Opportunities to solve complex problems and work on unique projects.
• Employee resource groups and volunteer opportunities through hirify.global Chips In.