Customer Success Manager

TL;DR

Customer Success Manager: Building trusted relationships with enterprise customers to drive measurable value from hirify.global’s solutions with an accent on renewals, retention, and long-term account growth. Focus on leading the customer lifecycle end-to-end (onboarding through expansion), running QBRs aligned to KPIs, and managing escalations using customer health and usage insights.

Company

Global provider of reporting, analytics, and performance management solutions for finance and data teams.

What you will do

• Serve as the primary point of contact and trusted advisor for assigned enterprise customers
• Build senior stakeholder relationships and drive product adoption, engagement, and value realization across the customer lifecycle
• Lead Quarterly Business Reviews (QBRs) and Success Reviews aligned to customer KPIs and strategic objectives
• Own renewals end-to-end, including pricing discussions, contract negotiations, and renewal quote delivery
• Forecast and track account metrics such as renewal pipeline, retention, NRR, and customer health scores
• Manage escalations and protect long-term value while partnering with Sales, Legal, Finance, Product, and Support

Requirements

• Bachelor’s degree in Business or a related field
• 3–5 years of experience in Customer Success, Account Management, or a similar customer-facing role
• At least 2 years managing enterprise customers in a B2B SaaS or software environment
• Proven experience owning renewals and managing complex customer portfolios
• Strong experience with Salesforce and customer success platforms (e.g., Gainsight or similar)
• Ability to communicate and influence effectively at all levels, including executive stakeholders

Culture & Benefits

• Remote role for the United States
• Background checks required for employment where permitted by country/state/province
• Equal employment opportunity commitment
• Salary range in the United States: 79,000–99,000 USD annually

Hiring process

• Interviews include discussion of compensation approach during the interview process
• Background checks required where permitted by local regulations