Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing a strategic customer portfolio and driving adoption, retention, and growth for cybersecurity and cyber insurance solutions with an accent on customer onboarding, account strategy, and cross-functional collaboration. Focus on analyzing customer health data, identifying expansion opportunities, influencing product improvements, and building long-term partnerships with senior stakeholders.

Location: Hybrid role based in The Hague, Netherlands, with remote work available within the Netherlands

Company

Cybersecurity provider delivering embedded cyber insurance and real-time threat detection, response, and recovery solutions for organizations across Europe.

What you will do

• Own a diverse portfolio of strategic customers and develop tailored success strategies.
• Guide customers through onboarding, adoption, and ongoing value realization.
• Identify upsell and cross-sell opportunities by understanding customer needs.
• Advocate for customer needs and help shape product and service improvements.
• Collaborate with Product, Engineering, Sales, and other teams to deliver effective customer experiences.
• Track customer health metrics and turn insights into actionable retention and growth strategies.

Requirements

• At least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role.
• Professional communication skills in both Dutch and English, including presenting to senior stakeholders and leading customer conversations.
• Strong record of improving customer satisfaction, retention, and growth.
• Analytical skills and the ability to convert data into actionable insights.
• Experience with CRM systems such as HubSpot or Salesforce.
• Customer-focused, technically proficient, and comfortable working cross-functionally.

Nice to have

• Experience in SaaS, cybersecurity, or a similar technology environment.

Culture & Benefits

• Meaningful mission focused on protecting organizations from real-world cyber threats.
• Hybrid-friendly work culture with regular company-wide gatherings.
• Collaboration with professionals from national CERTs, intelligence agencies, and leading technology organizations.
• Ownership of a strategic function within a high-growth cybersecurity scale-up.
• Weekly lunches in the Netherlands and Thursday social events.
• Generous time-off policy, including wellbeing and volunteering days.