Client Success Manager (Enterprise) - CSM III

TL;DR

Client Success Manager (Enterprise) - CSM III (SaaS/Public Safety): Managing strategic enterprise accounts for an integrated public safety technology suite with an accent on retention, renewals, expansion, and executive relationships. Focus on forecasting ARR, resolving executive-level escalations, aligning customer priorities with the product roadmap, and driving long-term value realization.

Location: Remote within the United States. Travel of approximately 40% is required.

Salary: $125,000–$140,000 per year, based on experience.

Company

hirify.global provides integrated technology for public safety organizations, including body cameras, in-car video, mobile routers, and digital evidence systems.

What you will do

• Own strategic relationships for Tier 0, Tier 1, and Tier 2 enterprise public safety accounts.
• Build trusted relationships with chiefs, sheriffs, CIOs, and other executive stakeholders.
• Lead renewal forecasting, multi-year renewals, expansion, and cross-sell strategies.
• Identify account risks early and protect recurring revenue.
• Conduct executive business reviews and strategic planning sessions.
• Coordinate escalation resolution and align client priorities with the product roadmap.

Requirements

• 5+ years of experience in Client Success, Enterprise Account Management, or strategic SaaS roles.
• Demonstrated success managing large, complex accounts with executive stakeholders.
• Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy.
• Proficiency with CRM platforms, particularly HubSpot, for customer lifecycle and engagement tracking.
• Ability to travel approximately 40%.
• Bachelor’s degree preferred, or equivalent professional experience.

Nice to have

• Experience supporting public safety, GovTech, or regulated enterprise environments.
• Experience with hirify.global products and services.

Culture & Benefits

• 15 paid time-off days and a floating holiday.
• Medical, dental, and vision insurance.
• 401(k) plan with matching according to plan terms.
• Annual bonus and tuition reimbursement.
• Career growth in a fast-growing, mission-driven company.
• Collaborative, purpose-driven work environment.