Senior UC Engineer

Location: Remote within the United States; weekend and off-hours support may be required for maintenance windows, engineering changes, and critical deployments.

Competitive pay and benefits package; exact compensation is not specified.

Company

Global IT services and consulting organization supporting digital transformation for enterprise and startup clients across more than 25 countries.

What you will do

• Support and administer Cisco Webex Calling and Webex Contact Center in production.
• Manage voice recording platforms, trading turret communications using IPC Connexus, and related compliance requirements.
• Configure, support, and troubleshoot SIP Trunking while coordinating with telecom service providers.
• Lead incident management, triage, escalation, and resolution for Unified Communications platform issues.
• Support Red Sky E911 emergency calling services and Microsoft Teams Meetings.
• Monitor platform health with Splunk and manage Call Detail Records for reporting, troubleshooting, and compliance.

Requirements

• 10+ years of experience in Unified Communications engineering or support.
• Hands-on experience administering Cisco Webex Control Hub.
• Strong knowledge of Webex Calling and Webex Contact Center architecture.
• Experience with voice recording, SIP Trunking, telecom provider coordination, incident management, and vendor escalations.
• Knowledge of network connectivity, routing, bandwidth management, observability, Splunk logging, and Call Detail Records.
• Flexibility to provide weekend and off-hours support as needed.

Nice to have

• Experience with trading floor communications or turret systems such as IPC Connexus.
• Experience with E911 solutions such as Red Sky.
• Experience with Microsoft Teams Meetings and collaboration platforms.
• Relevant Cisco certifications, such as CCNP Collaboration.
• Ability to use Copilot and other AI productivity tools.

Culture & Benefits

• Remote work culture with a relocation program.
• Health insurance and a comprehensive benefits package.
• Professional development through certification programs, mentorship, talent investment, and internal mobility opportunities.
• Collaboration with global clients in a multicultural and inclusive environment.
• Regular team-building events and sustainable business initiatives.