Regional Account Manager

TL;DR

Regional Account Manager: Managing enterprise technology accounts to drive renewals, customer retention, and upsell growth with an accent on strategic account planning, executive relationships, and cross-functional issue resolution. Focus on forecasting renewal performance, mitigating customer risks, leading business reviews, and coordinating complex customer operations.

Location: Remote within the United States; customer onsite visits may be required.

Salary: $60,000–$70,000 USD, plus variable compensation.

Company

hirify.global provides an open-source Drupal-based digital experience platform for marketers, developers, and IT operations teams at global organizations.

What you will do

• Drive customer retention, renewals, and upsell or cross-sell opportunities across a high-volume account portfolio.
• Develop account strategies that improve commercial performance and customer experience.
• Own key customer relationships, host Quarterly Business Reviews, and conduct customer onsite visits.
• Build relationships with strategic and executive-level customer stakeholders.
• Partner with Sales, Technical Support, Operations, and Finance to resolve escalations and remove operational roadblocks.
• Coordinate with business users and procurement to ensure timely renewals and identify process improvements.

Requirements

• 2–5 years of account management experience providing technology solutions to large enterprises.
• Demonstrated success managing complex relationships, closing renewals, and identifying upsell or cross-sell opportunities.
• Experience managing a high volume of accounts and multiple systems simultaneously.
• Prior ownership of and success against a sales quota, with strong forecasting and analytical skills.
• Strong executive presence, communication, value articulation, prioritization, and cross-functional collaboration skills.
• Bachelor’s degree and the ability to proactively manage accounts and resolve escalations with minimal oversight.

Culture & Benefits

• Remote work within the United States with a globally distributed team.
• Competitive healthcare coverage and wellness programs.
• Flexible paid time off and parental leave.
• Recognition programs and additional employee benefits.
• Opportunities to learn new technologies and collaborate with AI tools.

Hiring process

• Transparent, inclusive, efficient, and educational interview experience focused on career exploration.