Account Manager, Enterprise (SaaS)

TL;DR

Account Manager, Enterprise (SaaS): Managing and growing relationships with existing enterprise customers to maximize retention and incremental revenue with an accent on strategic expansion and AI-driven solutions. Focus on identifying upselling opportunities, executing strategic account plans, and communicating value to executive stakeholders.

Location: Hybrid in Sydney, Australia (3 days in office, 2 days from home)

Company

hirify.global is a leading provider of agentic digital experience software that integrates content, commerce, and data into a composable platform to deliver personalized digital experiences.

What you will do

• Act as the primary contact for designated enterprise accounts, fostering relationships across all levels.
• Proactively identify and drive opportunities for upselling, cross-selling, and contract renewals.
• Develop and execute strategic account plans to maximize customer satisfaction, retention, and lifetime value.
• Align hirify.global's AI-powered solutions with customers' unique business objectives and challenges.
• Collaborate cross-functionally with internal teams and partner networks to ensure exceptional client support.
• Monitor industry trends and competitive landscapes to inform product enhancements.

Requirements

• Proven history of hitting and exceeding sales quotas.
• Demonstrable experience in full-cycle software sales or within a SaaS environment.
• Account management experience specifically within enterprise environments.
• Strong communication skills with the ability to build rapport and credibility with clients at all levels.
• Results-oriented mindset focused on customer satisfaction and revenue growth.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Nice to have

• Experience selling Content Management (CMS), Customer Experience (CX), Commerce, or Digital Asset Management (DAM) technologies.
• Experience presenting onsite to executive stakeholders.
• Tenacious, ambitious self-starter with high emotional intelligence.

Culture & Benefits

• Attractive incentive plan with a 50/50 split, competitive OTE, and uncapped commissions.
• Flexible hybrid work environment offering up to 2 days from home.
• Professional and collaborative team culture within the ANZ region.
• Commitment to a diverse and inclusive workplace.
• Opportunity to work with cutting-edge AI-centered customer solutions.