Software And Warranty Operations Specialist

Location: Onsite in Merrimack, New Hampshire, United States. Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship is not available.

Salary: $25.72–$32.60 per hour.

Company

hirify.global is a Fortune 1000 IT solutions partner providing hardware, software, cloud, cybersecurity, and professional IT services to businesses, schools, and government agencies.

What you will do

• Support purchasing activities involving vendor contracts, agreements, price lists, SKUs, program rules, purchase orders, returns, and operational reporting.
• Monitor the team queue, reassign cases, and manage orders, ETAs, returns, activations, and registrations within established service-level agreements.
• Activate and register customer purchases according to vendor requirements.
• Track deliverables through order completion and assist with revenue recognition.
• Build working relationships with vendors, distributors, and inside support teams through conversations and webinars.
• Identify process improvements and system enhancements in a high-volume environment.

Requirements

• Basic proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, Visio, and SharePoint.
• Strong attention to detail and clear, professional written and verbal communication.
• Basic knowledge of cloud, software, activation, and warranty operations.
• Ability to solve routine problems, recognize non-standard situations, and escalate when appropriate.
• Ability to work independently, prioritize tasks, meet fixed service levels, and learn with minimal direction.
• Sound judgment and discretion when handling confidential business information.

Culture & Benefits

• Supportive and collaborative workplace that values diverse backgrounds, perspectives, and fresh ideas.
• Medical insurance, competitive compensation, and 401(k) plans.
• Paid vacation, sick time, Wellness Time Off, and Volunteer Time Off.
• Free therapy visits, mental health coaching, meditation resources, and other well-being support.
• Opportunity to work with technology solutions spanning hardware, software, cloud, cybersecurity, and IT services.