Software and Warranty Operations Specialist (Software and Warranty)

Location: Merrimack, NH, United States. Applicants must be authorized to work for any employer in the U.S.

Salary: $25.72–$32.60 per hour

Company

hirify.global is a Fortune 1000 IT solutions partner providing hardware, software, cloud, cybersecurity, and professional IT services to companies, schools, and government agencies.

What you will do

• Manage lifecycle operations for software licenses, cloud services, activations, warranties, orders, returns, registrations, and related customer requests.
• Handle purchasing activities for an assigned business segment, including vendor pricing, cost negotiation, purchase-order audits, ETA updates, and return authorizations.
• Advise Sales and Sales Support teams through case management and established service-level agreements.
• Ensure customer and vendor compliance with contracts, program rules, internal controls, activation requirements, and registration procedures.
• Coordinate with Finance and internal teams to support revenue recognition and order closeout.
• Develop process improvements, system enhancements, documentation, training, and vendor relationships.

Requirements

• Advanced proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams, Visio, and SharePoint.
• Advanced knowledge of sales or product procurement operations, pricing analysis, vendor programs, and process controls.
• Working knowledge of cloud, software, activation, and warranty operations, with the ability to advise and train colleagues.
• Strong analytical reasoning, problem-solving, attention to detail, and professional written and verbal communication.
• Ability to work independently, prioritize tasks, meet fixed service levels, and learn new processes with minimal direction.
• U.S. work authorization is required; employment visa sponsorship is not available.

Culture & Benefits

• Supportive, collaborative environment focused on technology solutions and helping customers.
• Full-time employment with competitive compensation and benefits.
• 401(k) plans, medical insurance, paid vacation, sick time, Wellness Time Off, and Volunteer Time Off.
• Free therapy visits, mental health coaching, meditation resources, and other well-being support.