Process Specialist, Vendor Management (Starlink)

Location: Bastrop, Texas, United States. Travel to other SpaceX offices, partner sites, and customer locations may be required, up to 25%.

Company

SpaceX develops technologies for space exploration and operates Starlink, a satellite constellation providing low-latency broadband internet worldwide.

What you will do

• Own the health of the authorized Starlink installer network and manage strategic installation partner relationships.
• Identify, assess, onboard, and negotiate partnerships with authorized installers as regional coverage and capacity require.
• Manage vendor SLAs covering quality, cycle time, coverage, customer experience, and corrective actions.
• Own quarterly regional budgets, partner spend, capacity planning, and service-versus-cost tradeoffs.
• Lead weekly reviews of installations, take rates, issues, SLA performance, customer sentiment, risks, and actions.
• Improve installation processes, provide partner training and resources, and coordinate with sales, engineering, regulatory, business, planning, customer experience, and finance teams.

Requirements

• Bachelor’s degree in engineering, business, or a related discipline.
• At least 2 years of experience in vendor management, procurement or sourcing, channel partnerships, contract management, or omnichannel sales.
• At least 2 years of experience managing vendor or partner relationships after onboarding.
• Experience with vendor SLAs, partner performance recovery, budgets or commercial targets, and recurring operating reviews.
• Strong relationship-building, negotiation, presentation, communication, and technical skills.
• Strong proficiency with Microsoft Excel, SQL, and/or Power BI. Applicants must satisfy applicable U.S. ITAR work-authorization requirements.

Nice to have

• 5+ years of experience in vendor management, procurement or sourcing, channel partnerships, contract management, or omnichannel sales.
• 7+ years of experience in vendor management, procurement, supply chain, or channel partnerships, ideally in consumer electronics, telecommunications, or technology.
• Experience developing vendors or launching and scaling products or services in international or multi-region markets.
• Experience owning a P&L or regional budget and recovering underperforming partners.

Culture & Benefits

• Work on Starlink satellite technology and broadband connectivity.
• Extended hours and weekends may be required to support critical milestones or operations.
• Travel may include SpaceX offices, partner sites, and customer locations.