Renewals Specialist (SaaS)

TL;DR

Renewals Specialist (SaaS): Driving timely and profitable renewals by partnering with Sales and CX teams with an accent on commercial negotiation and procurement strategy. Focus on optimizing renewal frameworks, reducing churn through data-driven insights, and coordinating complex contracting processes across Finance and Legal.

Location: Boston, Massachusetts, United States

Company

hirify.global is a high-growth organization providing identity and access management security solutions.

What you will do

• Partner with Sales and CX leadership to drive operational rigor across the renewal pipeline and identify execution gaps.
• Lead high-stakes commercial negotiations, utilizing procurement expertise to protect margins and drive favorable outcomes.
• Develop customer-facing business cases and ROI materials to justify continued and expanded investment.
• Optimize renewal processes and forecasting workflows to ensure on-time closing at or above prior contract value.
• Coordinate end-to-end contracting as the central point of contact between Finance, Legal, and Sales.
• Leverage AI-powered tooling to surface renewal risks and generate data-driven insights for net retention.

Requirements

• 5+ years of experience in Renewals, Procurement, Customer Success, or Sales Operations within a large enterprise or SaaS company.
• Must be located in or able to work from Boston, MA.
• Direct background in enterprise procurement or vendor management (buy-side experience preferred).
• Demonstrated track record of leading complex commercial negotiations and holding firm on pricing and terms.
• Proficiency in Salesforce and deep knowledge of contract management processes.
• Familiarity with AI-assisted sales or customer success tools for predictive churn scoring.

Culture & Benefits

• Opportunity to build and scale a best-in-class Renewals practice during a pivotal growth stage.
• Direct influence on revenue protection and long-term organizational success.
• Collaborative environment working across multiple cross-functional teams.
• Fast-paced atmosphere with evolving business needs and high-priority challenges.