ServiceNow Business Analyst

TL;DR

ServiceNow Business Analyst (ITSM): Leading business analysis and requirements management for enterprise ServiceNow platform implementation with an accent on Incident, Service Request, and Employee Center modules. Focus on translating business needs into scalable technical solutions, optimizing workflows, and managing User Acceptance Testing.

Location: Onsite in Tallahassee, FL

Company

hirify.global is a professional services firm specializing in innovative technology management for clients nationwide.

What you will do

• Lead requirements gathering, analysis, and documentation through stakeholder workshops and interviews.
• Create user stories, use cases, process flows, and maintain requirements traceability.
• Support implementation and enhancement of ServiceNow modules including ITSM, CMDB, ITOM, and Employee Center.
• Analyze current-state business processes to document future-state workflows and recommend improvements.
• Coordinate system testing and User Acceptance Testing (UAT), including defect tracking and issue resolution.
• Support organizational change management, training, and user adoption activities.

Requirements

• 5+ years of business analysis experience supporting enterprise technology initiatives.
• 3+ years of experience supporting ServiceNow implementations or platform enhancements.
• Bachelor's degree in IT, Business Administration, Computer Science, or equivalent experience.
• Proven experience in documenting business processes, workflows, and functional specifications.
• Strong skills in stakeholder management and workshop facilitation.
• Experience with UAT coordination and solution validation.

Nice to have

• ServiceNow, CBAP, PMI-PBA, or ITIL Foundation certifications.
• Experience working in government or public-sector environments.
• Experience with CSDM, Case Management, or Reporting & Analytics.
• Knowledge of business process improvement methodologies.

Culture & Benefits

• Competitive salary.
• Opportunity to work with a top technology and professional services firm.