Customer Success - C&E; - Account Manager

TL;DR

Customer Success - C&E; - Account Manager (Customer Success/Account Management): Managing commercial real estate client accounts and product lifecycles from order through delivery and invoicing with an accent on consultative support, retention, and revenue growth. Focus on resolving customer issues, coordinating cross-functional delivery, identifying expansion opportunities, and maintaining accurate Salesforce records.

Location: Virtual role for candidates based in the United States

Salary: $23–$26.44 per hour

Company

hirify.global provides data, workflow, technology, and analytics solutions for commercial real estate and location intelligence.

What you will do

• Manage assigned client accounts and product lifecycles from initial orders through upsell, production, delivery, and invoicing.
• Handle high volumes of customer calls and emails while maintaining structured contact strategies and strong client relationships.
• Provide product expertise, technical and functional support, user setup, training, order reviews, and follow-up on unresolved inquiries.
• Record customer interactions, transactions, issues, and resolutions in Salesforce and use CRM reporting to support outreach and revenue goals.
• Identify cross-sell and upsell opportunities, respond to RFQs and pricing inquiries, and provide qualified leads to the sales team.
• Research and escalate project risks, support process improvements, and collaborate with technical and cross-functional stakeholders.

Requirements

• Prior experience in a customer-facing, customer relationship management, sales, or telemarketing role.
• College degree in business, communications, or a related field preferred; a high school diploma with at least two years of relevant experience may be considered.
• Strong verbal and written communication, analytical, problem-solving, interpersonal, and relationship-building skills.
• Basic proficiency with web-based software, PC and keyboarding skills, and Microsoft Suite.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment while managing shifting priorities.
• Must be based in the United States.

Nice to have

• Experience with Salesforce.com and WebEx.
• Knowledge of commercial real estate, due diligence, or the lender market.
• Experience attending local events, trade shows, or conferences.

Culture & Benefits

• Inclusive workplace committed to diversity and equal employment opportunity.
• Virtual work arrangement supporting customers across commercial real estate and related sectors.
• Occasional evening, weekend, or holiday hours may be required to meet deadlines or accommodate customers.
• Opportunities to participate in training, process refinement, and cross-functional collaboration.

Hiring process

• Only selected applicants will be contacted for an interview.