Customer Success Manager II (SaaS)

TL;DR

Customer Success Manager II (SaaS): Driving strategy for the employee recognition and engagement platform to ensure customer value and product adoption with an accent on recognition strategies and KPI establishment. Focus on managing revenue pipelines through up-selling and cross-selling, conducting customer workshops, and proactively mitigating renewal risks.

Location: Hybrid (London, UK)

Company

hirify.global is a global provider of employee recognition and rewards software designed to inspire employees across 190 countries.

What you will do

• Drive strategy and product adoption for the recognition and engagement platform.
• Establish and track measurable goals and KPIs for customer accounts.
• Manage revenue pipelines by identifying up-selling and cross-selling opportunities.
• Conduct customer workshops, training sessions, and face-to-face planning meetings.
• Monitor adoption levels to proactively assess and mitigate contract renewal risks.
• Provide regular status reports to stakeholders and manage account escalations.

Requirements

• 5-8 years of account management experience within a software or SaaS company.
• Proven ability to influence decision-makers across various organization sizes.
• Formal sales training through a recognized program.
• Proficiency with CRMs, specifically Salesforce or similar platforms.
• Strong analytical skills using Excel and PowerPoint for business reviews.
• Bachelor’s Degree.

Culture & Benefits

• Work environment rooted in science, research, and data.
• Award-winning workplace culture focused on HR excellence.
• Inclusive and diverse community that values individuality.
• Fast-paced environment that encourages adapting to change and "failing fast".
• Hybrid-first approach to foster innovation and spontaneous connections.