Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the full customer lifecycle and driving product adoption for education clients with an accent on strategic relationship building and renewal management. Focus on demonstrating ROI through value storytelling, conducting business assessments, and identifying expansion opportunities.

Location: Remote (US)

Company

hirify.global provides labor market analytics and data-driven software solutions to help organizations make better talent and skills decisions.

What you will do

• Build trusted customer relationships through proactive engagement and strategic business assessments.
• Develop and manage customer success plans with clear goals, milestones, and measures of success.
• Own the full renewal lifecycle, including pricing discussions, negotiation, contracting, and closing.
• Identify and execute cross-sell and upsell opportunities by connecting customer needs to product solutions.
• Monitor product adoption and account health to proactively address risks and barriers to value realization.
• Collaborate with Sales, Product, and Support teams to deliver a seamless customer experience.

Requirements

• 2+ years of experience in customer success, account management, or consultative sales.
• Experience working within a SaaS, DaaS, or subscription-based technology environment.
• Proven track record of owning renewals, negotiating contracts, and managing forecasts.
• Ability to communicate measurable outcomes and ROI to stakeholders at multiple levels.
• Proficiency with CRM platforms, Google Workspace, Excel, and PowerPoint.
• Must be based in the United States.

Culture & Benefits

• Remote work flexibility (Work From Home).
• Opportunity to act as a strategic advisor for clients in the education sector.
• Fast-paced, results-driven environment with a focus on continuous learning.