Account Manager (Travel)

TL;DR

Account Manager (Travel): Strategically managing and growing a portfolio of business travel customers with an accent on customer retention, profitability, and program optimization. Focus on executing travel and meetings programs, leading stakeholder engagement, and driving strategic savings and sustainability initiatives.

Location: Remote (UK) with travel required as and when

Company

A global, multi-award winning Business Travel Company that simplifies corporate travel through a fusion of cutting-edge technology and exceptional customer service.

What you will do

• Develop and deliver business plans aligned with customer objectives and business goals.
• Own customer retention, growth, profitability, and overall account performance.
• Create and monitor strategic initiatives focused on savings, sustainability, and traveler wellbeing.
• Lead business planning, governance, and Customer Partnership Reviews (CPRs).
• Oversee delivery of SLAs, KPIs, and service performance, implementing corrective actions.
• Coordinate operational teams and senior stakeholders to ensure consistent service delivery.

Requirements

• Minimum 2 years’ experience in account management, preferably within the business travel and meetings industry.
• Proven ability to manage strategic customer relationships and deliver growth targets.
• Strong commercial acumen with experience analyzing data to provide customer recommendations.
• Excellent communication, presentation, negotiation, and relationship management skills.
• Proficiency in Microsoft Office and CRM systems.
• Full driving licence and the ability to travel for work purposes.

Culture & Benefits

• Work schedule: Monday to Friday, 37.5 hours per week.
• Unlimited refer-a-friend bonus of £1000.
• Generous holiday entitlement and a dedicated day off for your birthday.
• Hotel and airline discounts.
• Access to an Employee Assistance Programme.
• Bright, energetic, and fast-paced company culture.