Key Account Manager (Travel)

TL;DR

Key Account Manager (Travel): Managing high-value accounts for the Viator marketplace to optimize product variety, pricing, and availability with an accent on strategic partnerships and commercial growth. Focus on negotiating favorable terms, analyzing performance metrics, and collaborating with internal teams to ensure product excellence.

Location: Hybrid (London, UK). Requires 2-3 days per week in the London office.

Company

hirify.global Group is a global travel platform connecting people to experiences, accommodations, and restaurants through brands like hirify.global, Viator, and TheFork.

What you will do

• Act as the primary point of contact for high-value global accounts, building deep strategic relationships.
• Develop and execute account strategies directly tied to business objectives and measurable growth.
• Optimize product portfolios to ensure best-in-class quality, pricing, and availability for travellers.
• Negotiate favorable commercial terms to protect and maximize Viator's profitability.
• Analyze performance metrics and provide strategic growth forecasts to senior management.
• Collaborate with Destination Specialists and Support Teams to ensure rapid issue resolution and partner satisfaction.

Requirements

• 5+ years of experience in B2B Account Management or Sales.
• Must be based in London, UK, and able to work from the office 2-3 days per week.
• Strong analytical mindset with advanced data analysis abilities.
• Proven expertise in negotiation and securing favorable commercial terms.
• Excellent communication skills and ability to build rapport with global clients.
• Ability to work both independently and within a collaborative team environment.

Nice to have

• Experience working with Online Travel Agencies (OTA), tour operators, or within the travel industry.

Culture & Benefits

• Competitive compensation package including base salary and annual bonuses.
• Flexible "Work your way" approach to balance lifestyle and professional collaboration.
• Comprehensive health benefits and an employee assistance program.
• Annual lifestyle benefit for travel, wellness, or personal use.
• Tuition assistance for qualified professional development programs.
• Donation matching and a generous employee referral scheme.