T1 Technical Support Specialist

Location: Manila, Philippines; hybrid work model with 24/7 shift coverage across Europe and APAC, including possible weekend support.

Company

hirify.global provides data-driven weather, voyage planning, and digital maritime solutions that help clients navigate changing environmental and operational conditions.

What you will do

• Analyze customer cases and apply appropriate troubleshooting guidelines and resolution instructions.
• Provide first-level support for voyage planning software and digital publication access through multiple channels.
• Maintain ticket records with case status, root cause, and estimated resolution times.
• Support software release rollouts and contribute to technical case documentation.
• Coordinate with third-party digital content and data suppliers to resolve issues.
• Share case insights with Product Management and Development teams and escalate complex cases to Tier 2 Support.

Requirements

• Education in a technical or maritime field, such as Computer Science or Nautical Studies.
• Customer service or product support experience, preferably with software products and international customers.
• Experience with CRM systems and Microsoft Office tools.
• Ability to work independently and collaboratively in a global team.
• Fluent English, written and spoken, is required.
• Availability for 24/7 shift work and occasional weekend support is required.

Nice to have

• Maritime experience or qualifications related to bridge operations or navigation.
• Basic knowledge of structured problem-solving methodologies.
• Additional language skills.

Culture & Benefits

• Hybrid work model in Manila.
• International development opportunities supporting professional growth.
• Collaborative environment with supportive, creative, and innovative colleagues.
• Opportunity to contribute to the effective use of AI across individual, team, and business objectives.
• Work in an international organization serving a global customer base.

Hiring process

• Applications are accepted through the provided application link; email applications and CVs are not considered.
• Suitable candidates are contacted on a rolling basis.