Global Expert Team Analyst (Travel/Airline Support)

Location: Hybrid in BGC, Taguig, Metro Manila, Philippines, with 2–3 onsite days per week

Company

hirify.global provides technology and solutions for the travel and airline industry.

What you will do

• Provide advanced technical and functional support to internal and external travel and airline customers.
• Investigate, resolve, recover, or escalate incidents and requests using established service processes and knowledge solutions.
• Communicate case progress, critical problem status, and resolution timelines to customers.
• Escalate complex cases to internal specialist teams or external partners and follow them through closure.
• Document troubleshooting steps and improve the internal knowledge solutions database.
• Identify incident trends and suggest service and process improvements while collaborating with global cross-functional teams.

Requirements

• Bachelor’s degree in Tourism or equivalent experience in the travel, technology, or airline industry.
• 3–5 years of experience in customer, technical, or functional support within the travel or airline industry.
• Hands-on experience with reservation systems, ticketing, troubleshooting, and customer case management.
• Understanding of travel and airline technology, including functional and technical incident handling.
• Strong analytical, problem-solving, communication, and teamwork skills.
• Availability for a hybrid schedule with 2–3 onsite days weekly in BGC, Taguig, and flexibility to work multiple shifts.

Culture & Benefits

• Global work environment supporting collaboration across regions and functions.
• On-the-job training, formal learning opportunities, and continuous development.
• Supportive and caring workplace focused on employee well-being and work-life balance.
• Hybrid working model and diverse, inclusive employee community.
• Work connected to the future of travel and airline technology.