Production Support Specialist - Customer Service

Location: Makati City, National Capital Region, Philippines

Company

hirify.global creates enterprise software solutions and delivers services focused on digital information management.

What you will do

• Provide timely technical support and guidance to clients through multiple communication channels.
• Troubleshoot application, file, and transaction issues through resolution.
• Manage production support activities, including issue escalation and service restoration.
• Collaborate with cross-functional teams to resolve complex technical challenges.
• Create and maintain knowledge base articles and support documentation.

Requirements

• Experience in customer service, technical support, help desk, call center, or client-facing support.
• Strong communication and interpersonal skills for building positive client relationships.
• Proven problem-solving and troubleshooting abilities, with effective prioritization of multiple issues.
• Familiarity with web-based applications, databases, operating systems, and business technologies.
• Ability to work in a fast-paced, team-oriented environment with professionalism and attention to detail.

Culture & Benefits

• Work in a fast-paced global environment.
• Collaborate with clients and internal cross-functional teams.
• Focus on delivering a positive support experience and maximizing client value from hirify.global solutions.