Technical Customer Support 2 (Payments)

Location: Quezon City, Philippines

Company

hirify.global provides payment products and services supported by customer service and technical operations.

What you will do

• Resolve end-user hardware, software, and networking issues through step-by-step support.
• Handle support requests received by phone, email, and online chat.
• Accurately enter merchant information into applicable databases using proprietary tools.
• Schedule and complete installations of payment products.
• Provide tier 2 support for products released to Customer Service and maintain knowledge of equipment features and functions.
• Communicate fulfillment details through meetings and written updates across product, development, sales, and merchant teams.

Requirements

• High school education.
• At least 1 year of experience providing technical support to end users.
• Fundamental knowledge of the bankcard industry.
• Working knowledge of Microsoft Office and Google Workspace applications.
• Typing speed of at least 40 words per minute.
• Strong written and oral communication, problem-solving, attention to detail, and the ability to work independently and accurately under pressure.

Culture & Benefits

• Full-time position in a customer service call center environment.
• Performance expectations include production, quality, and attendance objectives.
• Work involves collaboration across product, development, sales, merchant, and customer service functions.