Cloud Support Specialist

Location: Makati City, National Capital Region, Philippines. The role requires night-shift work, shift rotation, Philippine holidays, and occasional on-call availability.

Company

hirify.global provides software products and services supported by customer-focused technical operations.

What you will do

• Provide technical support to hirify.global customers by phone and electronic channels.
• Diagnose and resolve functionality, usage, and troubleshooting issues ranging from simple to complex.
• Own customer cases end to end and meet response-time, resolution-time, customer-satisfaction, and first-contact-resolution goals.
• Coordinate issues outside the team’s scope with internal teams through closure and handle customer escalations when required.
• Identify product defects and enhancement opportunities and collaborate with Product Management on resolutions.
• Mentor associate Technical Support Specialists and act as the team contact when the supervisor or manager is unavailable.

Requirements

• At least 2 years of related technical support experience.
• Technical college or university degree preferred; non-IT graduates must demonstrate strong technical aptitude.
• Strong problem-solving, analytical, organizational, deductive-reasoning, and initiative skills.
• Effective English communication skills are required for explaining technical solutions to customers with varying levels of EDI knowledge.
• Ability to work night shifts, rotating shifts, Philippine holidays, and on call when necessary.
• Customer-oriented, able to work under pressure, manage a fast-paced workload, and operate with minimal supervision.

Nice to have

• Knowledge of EDI.

Culture & Benefits

• People-first culture with opportunities for professional and career development.
• Work in a diverse organization with collaborative internal teams.
• Follow established business processes and hirify.global core values.