Senior Partner Sales Support Specialist (SaaS)

TL;DR

Senior Partner Sales Support Specialist (SaaS): Supporting enterprise partner managers by managing deal registration, pipeline operations, CRM administration, partner onboarding, and transaction processing with an accent on sales enablement, operational accuracy, and cross-functional coordination. Focus on accelerating partner-sourced deal closures, resolving deal-cycle blockers, maintaining Salesforce and CPQ data quality, and improving processes across global time zones.

Location: Remote from the Philippines, with flexibility to overlap with EMEA and AMER business hours.

Company

ClickUp is an AI-native SaaS company building a unified workspace for tasks, documents, chat, calendars, and enterprise search.

What you will do

• Support Enterprise Partner Managers across AMER, EMEA, APAC, and LATAM with deal registration, pipeline management, and opportunity tracking.
• Own smaller partner-sourced deals end-to-end, including quote generation, order processing, and approval routing.
• Administer Salesforce, deal desk, and CPQ systems while maintaining accurate CRM data and reporting.
• Coordinate partner onboarding, tool training, scheduling, follow-ups, and communications across time zones.
• Resolve deal escalations with Deal Desk, Legal, Finance, and RevOps, including MDF submissions and reimbursement tracking.
• Monitor system issues and implement improvements that shorten deal cycles and simplify partner transactions.

Requirements

• At least 3 years of experience in sales support, sales operations, or partner operations within a SaaS or technology company.
• Strong CRM and productivity platform skills, with Salesforce experience preferred.
• Excellent written and verbal English communication skills.
• Experience supporting globally distributed stakeholders, including AMER and EMEA time zones.
• Must be based in the Philippines and willing to adjust working hours for regional business overlap.
• Customer- and partner-facing experience with confidence presenting on Zoom, plus strong organization and process improvement skills.

Nice to have

• Experience in channel or partner sales environments.
• Familiarity with VAR, referral partner, consultancy, and system integrator programs.
• Experience with ClickUp or similar project management platforms.
• Background in enterprise software sales cycles.

Culture & Benefits

• Remote work in a globally distributed environment.
• Daily use of AI is expected, with AI fluency evaluated during hiring.
• Cross-regional collaboration with partner stakeholders worldwide.
• Independent work with strong communication across remote teams.

Hiring process

• AI fluency and role-related qualifications are evaluated during the hiring process.
• Customer- and partner-facing communication skills, including Zoom presence, are assessed.