Personal Shopping Assistant (Luxury Retail)

Location: Dubai, United Arab Emirates; hybrid work

Company

hirify.global operates a luxury fashion e-commerce business focused on premium products and personalised client experiences.

What you will do

• Manage Personal Shopper and client requests, escalations, order updates, exchanges, returns, cancellations, and after-sales cases.
• Coordinate with Warehouse, Customer Service, Outbound, Returns, and Product teams to resolve cases efficiently.
• Monitor fulfilment for a micro-team of at least two Personal Shoppers and identify delays, availability concerns, and stock issues.
• Coordinate tailoring bookings, verify services for VIP clients against vendor invoices, and support gifting and personalised service requests.
• Assist with shop-on-behalf services, product sourcing, Maison appointments, item transfers, product selections, bespoke edits, lookbooks, and wishlists.
• Provide handover and leave coverage while developing styling, product, commercial, and client-facing skills through shadowing and training.

Requirements

• 0–2 years of experience in customer service, clienteling, luxury retail, fashion e-commerce, or personal shopping support.
• Understanding of premium client-service standards and after-sales care.
• Strong organisation, attention to detail, time management, proactive problem-solving, and cross-department coordination skills.
• Strong written and verbal English communication skills required.
• Confidence using Excel or Google Sheets; experience with Salesforce, Magento, or other clienteling and e-commerce tools is beneficial.
• Passion for fashion, styling, luxury brands, emerging trends, and client-focused user journeys; flexibility to work late hours and weekends when required.

Nice to have

• Arabic language skills.
• Experience with Salesforce, Magento, or similar clienteling and e-commerce tools.

Culture & Benefits

• Dynamic and collaborative workplace culture.
• Professional development and career growth opportunities.
• Competitive salary and comprehensive employee benefits.
• Employee discounts and access to exclusive product promotions.