Middle Technical Support Specialist L2 (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Middle Technical Support Specialist L2 (Fintech): Providing remote L2 technical support for client, server, and web-based applications with an accent on system metrics analysis and server-to-server communications. Focus on resolving complex integration issues, analyzing logs via Elasticsearch and Grafana, and ensuring high-quality support for global internal customers.
Location: Ukraine (Possibility to work full-time remotely)
Company
is a company operating in a vibrant product environment, specifically within the Fintech360 division.
What you will do
- Provide daily support to internal customers worldwide and handle complaints.
- Assist clients during the integration process with internal systems.
- Deliver appropriate solutions and alternatives within established time limits.
- Collaborate with various teams to drive continuous improvement of internal and external processes.
- Redirect complex problems to the appropriate technical resources.
- Maintain up-to-date knowledge of system information, changes, and updates.
Requirements
- 3+ years of experience in customer service within a help desk, service desk, or L2 technical support role.
- Experience providing remote support for client, server, and web-based applications.
- English: Upper-Intermediate level (B2) spoken and written is a must.
- Experience analyzing system metrics and logs using tools like Elasticsearch and Grafana.
- Basic knowledge of any programming language and fundamental understanding of server-to-server communications.
- Flexibility to work occasional shifts, including night shifts.
Nice to have
- Experience with CRM systems.
- Experience with MS SQL.
- Experience with any message broker.
- Strong problem investigation and solving skills.
- Relevant diplomas, certificates, or IT designations.
Culture & Benefits
- Option for full-time remote work or access to a centrally located office.
- Medical insurance and company-provided English classes.
- Opportunities for professional development and personal growth.
- Competitive salary and flexible working schedule.
- Work environment consisting of strong IT professionals in a product-driven company.
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