Gaming Support Agent (Gamedev)

TL;DR

Gaming Support Agent (Gamedev): Handling customer support for assigned game studios with an accent on resolving account, technical, and gameplay-related queries. Focus on troubleshooting player issues across various gaming platforms and maintaining high player satisfaction.

Location: Must be located in Georgia, Kazakhstan, or Ukraine

Company

Remote-first CX company representing some of the biggest names in gaming and tech to level up player experience.

What you will do

• Resolve account and technical issues, as well as purchase and gameplay-related queries for players.
• Provide dedicated support for assigned game studios.
• Stay current with client projects, updates, and branding.
• Collaborate with Team Leads and Operations Managers to ensure quality service.
• Undergo assisted training modules to develop and improve support skills.

Requirements

• Must be located in Georgia, Kazakhstan, or Ukraine.
• Russian: C1 (Advanced) and English: B2 (Intermediate) required.
• In-depth gaming knowledge and ownership of a modern gaming console (PS4/5, Xbox One/Series X, Switch) or gaming PC.
• Technical setup: Windows 11, 8GB RAM, CPU Mark 9220+, GPU G3D Rating 4806+, and two monitors.
• Internet speed: Minimum 15 Mb/s download/upload with Latency < 120 ms internationally.
• Dedicated quiet workspace within your residence.

Nice to have

• Experience in a customer service environment.

Culture & Benefits

• 100% remote work flexibility.
• Experience working with ambitious international gaming and tech clients.
• Inclusive culture with a diverse team from 80+ countries.
• Comprehensive digital training and access to an online course library.
• Ongoing learning, career development initiatives, and employee-led communities.