Commercial Renewals Manager

TL;DR

Commercial Renewals Manager (Customer Retention/Sales): Managing and renewing customer contracts across APJ with an accent on retention, revenue growth, and strategic customer engagement. Focus on negotiating complex agreements, forecasting renewal outcomes, identifying expansion opportunities, and coordinating cross-functional teams through high-volume renewal periods.

Location: Manila, Philippines; hybrid work format. Occasional work outside local office hours may be required for global meetings, training, and kickoffs.

Company

Okta provides identity and access management infrastructure that helps organizations securely connect people, technology, and AI.

What you will do

• Manage a portfolio of customer contracts and lead renewal activities across the APJ region.
• Build customer relationships, understand business needs, and drive timely contract renewals.
• Negotiate renewal terms, handle objections, and identify upsell and cross-sell opportunities.
• Develop renewal strategies using customer data, account information, pricing, and product requirements.
• Forecast short- and long-term renewals and maintain accurate information in CRM systems.
• Collaborate with sales, customer success, legal, and global renewals teams to resolve issues and improve operations.

Requirements

• Experience in renewals, customer success, sales, account management, or a comparable customer-facing role.
• Experience negotiating complex license agreements and influencing customer decisions with integrity.
• Experience working with customers across APJ, including Australia, Japan, Singapore, and Korea.
• Strong oral, written, presentation, organizational, and time-management skills.
• Ability to manage multiple concurrent renewals, quarter-end workload spikes, deadlines, and detailed CRM documentation.
• Flexibility to occasionally attend global meetings, training, and kickoffs outside local office hours.

Culture & Benefits

• Work within a global community spanning more than 20 offices.
• Participate in an immersive, in-person onboarding experience.
• Access well-being support and initiatives focused on social impact.
• Opportunities for talent development, connection, and community building.