Commercial Renewals Manager

Location: Manila, Philippines; hybrid work arrangement

Company

Okta builds secure identity infrastructure that helps organizations safely use AI and other digital services.

What you will do

• Manage and renew customer contracts across the APJ region to support retention and revenue growth.
• Build customer relationships, understand customer needs, and address concerns throughout the renewal cycle.
• Develop renewal strategies, negotiate contract terms, and identify upsell and cross-sell opportunities.
• Analyze renewal risks, opportunities, and trends, and forecast short- and long-term renewals.
• Coordinate with sales, customer success, legal, and global teams to resolve issues and complete renewals on time.
• Manage a large portfolio of concurrent renewals, including quarter-end workload spikes and occasional global meetings or training outside local office hours.

Requirements

• Experience in renewals, customer success, sales, account management, or a comparable customer-facing role.
• Experience working with customers across APJ, including Australia, Japan, Singapore, and Korea.
• Comfort negotiating complex license agreements and influencing customer decisions with integrity and independence.
• Strong oral, written, presentation, organizational, prioritization, and time-management skills.
• Experience using CRM systems and managing multiple renewals, internal activities, and deadlines simultaneously.
• Ability to work flexibly when attending global meetings, training, or kickoffs.

Culture & Benefits

• In-person onboarding designed to accelerate impact and build connections from the first day.
• Global community spanning more than 20 offices worldwide.
• Programs supporting well-being, social impact, talent development, and community connection.
• Collaborative environment focused on continuous improvement, operational learning, and knowledge sharing.