Director, Client Relationship Management (Fintech)

TL;DR

Director, Client Relationship Management (Fintech): Managing strategic partnerships with major payment ecosystem stakeholders in Japan to drive growth in acquiring business initiatives with an accent on sales strategy and account management. Focus on delivering tailored solutions for transit, SMB acceptance, and digital commerce while optimizing revenue streams through commercial contracts.

Location: Hybrid in Tokyo, Japan

Company

World leader in payments technology facilitating transactions across more than 200 countries and territories.

What you will do

• Oversee sales and account management for one of Japan's largest clients, driving acquiring business initiatives.
• Develop and implement account-level strategies to support revenue management and sustainable growth.
• Collaborate with internal cross-functional teams (Product, Marketing, Legal, Consulting) to deliver tailored client solutions.
• Drive adoption of Token technology and future-proof acceptance solutions for SMBs and transit.
• Negotiate and deliver value via commercial contracts for Acceptance, Marketing, and Consulting services.
• Guide clients through the transformation of acquiring systems, ensuring compliance with Core Rules and Standards.

Requirements

• 10+ years of work experience (or 8+ with an Advanced degree) within the payments industry or a relevant sector.
• High proficiency in both English and Japanese, particularly for formal business communication.
• Deep knowledge of the acquiring landscape, including EMV technology, Token, and Transit infrastructure.
• Proven track record in sales, business development, or product management with strong negotiation skills.
• Bachelor’s or Master’s degree, preferably in business management or a related field.
• Must be based in Tokyo, Japan for a hybrid work arrangement.

Culture & Benefits

• Opportunity to create impact at scale within a global payments leader.
• Collaborative environment working across diverse business functions and global offices.
• Hybrid work model with flexible office attendance determined by the hiring manager.
• Inclusive workplace as an EEO employer dedicated to uplifting everyone, everywhere.