Enterprise Customer Success Manager (Cybersecurity)

Location: Remote (Must be based in the USA)

Company

A global leader in cybersecurity dedicated to protecting the digital way of life through innovation and AI-driven security solutions.

What you will do

• Drive onboarding, adoption, and advocacy for a portfolio of enterprise customers.
• Develop success plans and value roadmaps to help customers achieve critical business goals.
• Conduct regular cadence calls and Quarterly Business Reviews (QBRs) to monitor customer health.
• Act as a trusted strategic advisor and the internal voice of the customer.
• Collaborate with account teams to identify upsell, cross-sell, and renewal opportunities.
• Utilize tools like Gainsight to track customer activity and health KPIs.

Requirements

• 5+ years of experience in customer success, consulting, or technical account management.
• Must be based in the USA; no immigration sponsorship provided.
• Strong knowledge of cloud architecture (AWS, Azure, GCP) and on-premises IT landscapes.
• Practical experience with enterprise Directory services (Active Directory, LDAP, Azure).
• Proven ability to communicate complex technical topics to both executive and end-user audiences.
• Fundamental knowledge of networking environments and experience with IAM/SIEM solutions.

Nice to have

• Prior experience with IDIRA Software solutions.
• Experience working with large enterprise customers in a SaaS environment.

Culture & Benefits

• Remote-first culture with hybrid team collaboration across geographies.
• Environment emphasizing disruption, collaboration, execution, integrity, and inclusion.
• Comprehensive benefits package including restricted stock units and bonuses.
• Commitment to diversity, equity, and inclusion.