IT Services Technician (Bellevue)

Location: Onsite in Seattle, Washington, United States, with occasional on-call or after-hours support.

Salary: $68,400–$102,600 USD base salary, plus equity and benefits.

Company

xAI develops AI systems designed to understand the universe and support humanity’s pursuit of knowledge.

What you will do

• Provide second-line support for hardware, software, network, and user-access issues through phone, email, and in-person channels.
• Diagnose complex system crashes, connectivity problems, software conflicts, and other technical issues.
• Administer user accounts, permissions, access controls, and onboarding and offboarding services.
• Deploy, configure, patch, and maintain desktops, laptops, servers, peripherals, applications, and IT systems.
• Document resolutions, maintain knowledge-base content, and escalate unresolved issues to Level 3 specialists.
• Support IT projects and mentor Level 1 technicians on troubleshooting practices.

Requirements

• 2–4 years of experience in IT, helpdesk, or a related technical role.
• Knowledge of Windows, macOS, Microsoft Office, enterprise software, and basic Windows Server and Linux administration.
• Proficiency troubleshooting TCP/IP, DNS, DHCP, VPNs, and network connectivity issues.
• Experience with IT service management and ticketing tools such as ServiceNow or Jira.
• Strong problem-solving, analytical, communication, and customer-service skills.
• Ability to work independently and collaboratively in a fast-paced environment; relevant IT certifications are preferred.

Nice to have

• Experience with PowerShell, Bash, or Python scripting for automation.
• Familiarity with VMware, Hyper-V, Google Workspace, Microsoft 365, and cybersecurity tools.
• CompTIA, Network+, Microsoft Certified Professional, or ITIL certification.

Culture & Benefits

• Hands-on, flat organizational structure focused on engineering excellence and initiative.
• Medical, vision, and dental coverage.
• Equity and access to a 401(k) retirement plan.
• Short- and long-term disability insurance, life insurance, discounts, and additional perks.