IT Support Specialist (Windows & macOS)

Location: New York City, NY; 100% onsite

Salary: $31/hour W2; 1099, CTC, and third-party arrangements are not accepted.

Company

hirify.global is a staffing services company.

What you will do

• Provide laptop and end-user support across Windows PCs, Macs, and mobile devices.
• Support users across multiple divisions and resolve incoming Service Desk calls.
• Deliver customer-focused technical support and communicate with management as needed.
• Support site-level operational readiness and contribute to process improvements.
• Collaborate with the site lead and peers across platforms, including cross-training and backup support.
• Identify skill gaps and work to improve support capabilities.

Requirements

• Must work onsite in New York City, NY.
• At least 3 years of experience in remote administration, end-user support, Windows 10 or earlier, and ticketing or traffic reporting tools such as Zendesk, HPSM, or ServiceNow.
• At least 1 year of experience with Google Suite applications and macOS, including High Sierra.
• Experience supporting 50 or more users.
• High school diploma, GED, or equivalent certification.
• Corporate environment experience is strongly preferred; certifications are desirable but not required.

Culture & Benefits

• W2 employment at an hourly rate of $31.
• Customer-focused support environment serving a fast-growing group of users.
• Cross-training and collaboration with peers across platforms.