IT Service Technician – Imaging Specialist

Location: On-site only in Frederick, Maryland, United States. Occasional travel for site coverage may be required.

Salary: $53,040 annually.

Company

hirify.global delivers IT services and solutions that support government agencies and improve their operations.

What you will do

• Image laptops and perform device quality assurance at a centralized federal customer imaging center.
• Troubleshoot imaging, hardware, operating system, software, VPN, Citrix, and network issues.
• Resolve ServiceNow tickets and coordinate with network, security, software engineering, application development, help desk, and customer support teams.
• Install operating system patches and upgrades through SCCM, maintain hardware configurations, and replace defective components and network equipment.
• Support device encryption, asset inventory, equipment relocation, disposal preparation, data wiping, wireless services, and video conferencing systems.
• Provide onsite training and support for enterprise groups and end users, including tier 2 mobile device support and remote support for telework users.

Requirements

• US citizenship required.
• High school education with 0–3 years of experience or equivalent experience.
• Strong understanding of TCP/IP, including IP boundaries.
• High technical proficiency, strong problem-solving skills, and analytical ability.
• Must be able to obtain and hold a Public Trust Clearance.
• Required certifications within six months of hire: A+, ITIL Foundation, HDI, and one of Security+, Network+, or Server+; certification costs are reimbursed.

Nice to have

• Experience troubleshooting imaging with SCCM and/or Intune.
• At least six months of customer-service experience troubleshooting Apple Macintosh hardware and software.
• Microsoft operating systems certification and familiarity with SCCM remote resolution and software installation.
• CompTIA Network+, A+, Server+, or Security+ certification.

Culture & Benefits

• Collaborative environment focused on government IT services and continuous improvement.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Employee assistance program, corporate discounts, pet insurance, referral bonuses, and internal mobility opportunities.
• Health benefits and a flexible work environment.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera must be on and a valid photo ID is required.
• Enhanced biometric identity verification and background screening, including criminal history, education, and employment verification.