IT Support Specialist, Tier 2 (Microsoft 365/Windows)

Location: Office-based in Houston, Texas, with onsite presence required; periodic travel to another Houston office and the Longmont, Colorado office is required.

Company

hirify.global develops innovative technologies aimed at helping humanity overcome challenges in the oceans safely, efficiently, and sustainably.

What you will do

• Provide first-line support and Tier 2 escalation services for onsite and remote users through ticketing, email, phone, chat, and walk-up channels.
• Diagnose and resolve endpoint, identity, application, Microsoft 365, connectivity, network, and infrastructure issues.
• Administer user accounts, permissions, endpoints, servers, network equipment, backups, cloud services, and Microsoft 365 environments.
• Support endpoint deployments, patching, security controls, infrastructure monitoring, office technology, and planned maintenance.
• Participate in infrastructure rollouts, device deployments, migrations, upgrades, and cross-functional IT projects.
• Maintain technical documentation, asset records, incident and change records, and contribute to process improvement.

Requirements

• Approximately 4 or more years of progressive experience in IT support, service desk, desktop support, or systems administration, including complex Tier 2 or Tier 3 issues.
• Post-secondary education in Information Technology, Computer Science, or a related discipline, or equivalent education, certifications, and practical experience.
• Strong knowledge of Windows environments, endpoint hardware, mobile devices, printers, peripherals, and business applications.
• Hands-on experience with Microsoft 365, Entra ID, identity and access management, MFA, permissions, and collaboration platforms.
• Working knowledge of endpoint management, Windows Server, Active Directory, Group Policy, virtualization, storage, backups, monitoring, hybrid cloud, networking, and VPN technologies.
• Ability to work onsite in Houston and travel periodically to other Houston and Longmont, Colorado offices.

Nice to have

• CompTIA A+, Network+, Security+, Microsoft 365, Azure, or ITIL Foundation certification.
• Experience with Microsoft Intune, Exchange Online, Teams, SharePoint, Windows Server, Active Directory, Group Policy, virtualization, backup platforms, and infrastructure monitoring tools.
• Experience with PowerShell or other scripting and automation tools.

Culture & Benefits

• Hands-on role combining end-user support with junior systems and network administration.
• Work across multiple offices and collaborate with infrastructure, cybersecurity, enterprise applications, vendors, and internet service providers.
• Occasional work outside normal business hours may be required for planned maintenance, projects, urgent incidents, or business-critical support.
• Follow established security, least-privilege, data protection, service-management, and change-control practices.