Help Desk Specialist 3 (Windows/Active Directory)

Location: Onsite at the El Segundo, California office

Salary: $60,000–$70,000 per year, depending on experience

Company

hirify.global is a federal contractor providing research and technical services.

What you will do

• Provide technical support for onsite users, remote staff, and IT systems teams.
• Respond to support requests by phone, email, and in person.
• Diagnose and resolve complex hardware, software, network, and account-management issues.
• Install, configure, update, and manage computer equipment and software.
• Support equipment purchasing, receiving, shipping, inventory, and hardware lifecycle management.
• Document incidents and system changes, contribute to IT improvement projects, and mentor help desk staff.

Requirements

• At least 5 years of experience in help desk or technical support.
• Advanced troubleshooting skills with Windows operating systems and Active Directory user and computer accounts.
• Strong communication, interpersonal, organizational, and attention-to-detail skills.
• U.S. citizenship and the ability to obtain and maintain a security clearance.
• High school diploma required; a bachelor's degree in management information systems, mathematics, engineering, or a related field is preferred.
• Relevant work experience or additional degrees and certifications may substitute for education requirements.

Nice to have

• Experience with Okta multi-factor authentication.
• Familiarity with Exchange, Office 365, printer installation, Windows Server administration, and Intune application management.
• Experience with enterprise IT processes and hardware lifecycle management.

Culture & Benefits

• Collaborative, fast-paced corporate IT environment with opportunities to grow toward system administration or IT engineering.
• Company-paid medical, dental, and vision coverage.
• Company-funded retirement and pension benefits, including an employee stock ownership plan.
• Paid annual leave, holidays, sick leave, bereavement leave, jury duty leave, and military leave.
• Additional insurance options, flexible spending accounts, life insurance, disability coverage, and travel accident insurance.