Desktop Onsite Technical Support (Windows)

Location: Onsite in Boston, MA, 5 days per week

Annual base salary: $84,640–$105,800 USD

Company

hirify.global provides financial services focused on helping individuals and communities achieve better financial futures.

What you will do

• Provide Level 1 and Level 2 deskside and remote support for Windows desktops, laptops, mobile devices, and AV/conferencing systems.
• Troubleshoot hardware, software, network access, credentials, and end-user technical issues.
• Perform onsite installations, diagnostics, repairs, office moves, technology refreshes, and infrastructure buildouts.
• Deploy software releases, patches, and system upgrades across end-user devices.
• Maintain service tickets against SLA and KPI targets and deliver attentive white-glove support.
• Support IT asset lifecycle activities, incident response, root cause analysis, and standard change, release, and problem management.

Requirements

• Bachelor’s degree or 2–4 years of relevant IT experience.
• Experience supporting Windows OS, Microsoft 365, Active Directory, and enterprise collaboration tools.
• Familiarity with ITIL incident, problem, change, and release management processes.
• Experience with IT Asset Management tools and practices.
• Strong communication, interpersonal, and problem-solving skills with the ability to manage multiple tasks in a fast-paced environment.
• Availability to work onsite in Boston five days per week, including flexible evening and weekend hours when needed.

Nice to have

• Microsoft, ITIL, CompTIA, or other relevant industry certifications.
• Experience in financial services or managed services.
• Familiarity with performance management and capacity planning.

Culture & Benefits

• Health, dental, vision, and life insurance plans.
• 401(k) savings plan with company matching contributions of up to 6%.
• Employer-paid cash balance retirement plan with a 4% contribution.
• Tuition reimbursement of up to $5,250 per year.
• Paid time off including 20 days, nine company holidays, and a flexible Diversity Celebration Day.
• 40 hours of paid volunteer time per calendar year.